Write to me. A person reads it.
One mailbox for everything: a question, a bug, a bill you do not recognise, a request about your data. If it is a complaint, the grievance officer picks it up with the clocks the law sets.
Support
anything at allInclude the email address or phone number your Pimyu account uses, and the order or request number from the app if you have one.
Grievance officer
complaints · content · data rightsName, designation, email and postal address are published on the grievance page, and the same page is under Settings in the app.
Acknowledged within 24 hours. Resolved within 7 days. Shorter deadlines apply to urgent or legally specified complaints.
Your data
access · correction · erasureTo see, correct or erase what Pimyu holds about you, write to support with the subject "My data", or delete your account from this site without reinstalling the app.
The company
legal entityPimyu is made and operated by Myrmidon Studio, a sole proprietorship registered in India. The registered business address is published with the grievance officer's details on the grievance page.
Before you write
- A food order went wrong. The delivery platform took your payment and issues refunds; the order screen in the app links to its support. Our refunds and cancellation page explains who does what.
- You were charged for Pimyu. Pimyu is free during early access. If you see an unexpected charge, contact support with the transaction reference so we can help you trace it. Do not send card details, passwords or one-time codes.
- Something Pimyu said was wrong or unsafe. Long-press the message in the app to report it, or write to the grievance officer. Reports are read by a person.
Writing to us
- Email keeps a record for both of us. Mark urgent complaints clearly and include the relevant reference or content link.
- For media or business enquiries, write to support and explain what you need.