Refunds and cancellation
Pimyu is free. The only money that moves is what you pay the delivery platform for your food. This page says what happens to it when you change your mind.
Plain language first, then the detail. If anything here is unclear, write to support@pimyu.com and a person will answer.
1. What you pay
Your food and groceries. When you approve an order in Pimyu, the order is placed with the delivery platform that fulfils it, and you pay that platform directly on its own payment page, in your own UPI app or by cash on delivery where it offers that. Pimyu does not hold your payment or ask for your UPI ID. During free early access, Pimyu adds no per-order fee.
Pimyu itself. Pimyu is free during early access. There is nothing to pay and nothing to cancel.
2. Food and grocery orders
2.1 Before an order is placed
Nothing is ordered until you tap Approve on the order sheet, which shows the full total. After Approve you have 7 seconds to tap Undo, and the order is only sent to the platform when that time runs out. Undo costs nothing and nothing is placed. "Not now" also places nothing.
2.2 After an order is placed
Once the order has gone to the delivery platform, cancellation and refunds are governed by that platform's own terms, not by Pimyu. Depending on the platform and how far along the order is, a cancellation fee of up to the full order value can apply, and some orders cannot be cancelled at all once preparation or dispatch has begun. Pimyu does not promise post-order cancellation and cannot override the platform's decision.
2.3 Wrong, missing or poor-quality items
Refunds for a delivery problem are issued by the delivery platform, which took your payment. Pimyu shows you the order's status and the platform's support route from the order screen, and our grievance officer will help you find the right door if you get stuck. Write to support@pimyu.com with the order's reference from the app.
2.4 If Pimyu made the mistake
If an order was placed without your approval, or for something you had told Pimyu you avoid, tell us. We investigate and help resolve the issue, including helping you contact the delivery platform where needed. Contact support with the order reference and what happened. Nothing on this page limits your statutory consumer rights.
3. Deleting your account
Pimyu is free, so there is nothing to cancel. Delete your account from this site or from the app.
4. How to reach us
- Support: support@pimyu.com
- Grievance officer: name, designation and contact details are published on the grievance page, and under Settings in the app. Grievances are acknowledged within 24 hours and resolved within 7 days. Shorter deadlines apply to urgent or legally specified complaints.
5. Changes to this page
The version and date at the top change when this page does. A change that affects money you have already paid is announced in the app before it takes effect.